Alberto J. Moras Memorandum Term Paper Example | Topics and Well Written Essays - 750 words - 1

Alberto J. Moras Memorandum - Term Paper Example As for himself, he obtained a measure of insight into detainee treatment and interrogation practices commensurate with the scope and degree of involvement by the Naval Criminal Investigative Service (NCIS) for his functions did not end with providing legal counsel but he was also charged with the general oversight responsibility for the NCIS’s operations.   In December 2002 Mora received a report of detainee abuse at Guantanamo Naval Base, Cuba. Despite the notation that the Navy or Marine Corps and OGC attorneys were not involved, he still went to investigate. Mora admits that this chronological narrative of the significant events pertaining to detainee interrogation, in which he and the OGC participated or had knowledge of, is sadly lacking since he was unable to identify and name all those who participated. Suffice it to say that in other aspects his efforts yielded a lot of good. He was able to uncover an action memo, dated Dec.2, authorizing entitled â€Å"Counter-Resistance Techniques† authorized by Secretary Rumsfield and rumored to be partly authorized at a â€Å"high level† in Washington permitted the use of certain interrogation techniques. Mora understood the necessity of obtaining information to prevent another 9/11 but to condone such practices to him will cause harm to the national legal, political, milit ary and diplomatic interests. He met with the necessary people to get his message across. By January 17, 2003, Secretary Rumsfield suspended the techniques and established a working group to develop recommendations on detainee interrogations by the 29th of January. Mora supported this move and provided counsel.   

Now is the time to make real the promisses of democracy Essay

Now is the time to make real the promisses of democracy - Essay Example Martin Luther King, who initiated the civil rights movement to gain the equality promised under the Constitution for black Americans. This essay will examine the need to make these promises of democracy real and tangible for American citizens. From the perspective of the founding fathers of the Constitution of the United States, pure democracy was the objective to be attained, through equality and freedom for all its citizens. During the early stages of the Civil rights movement, Dr. Martin Luther King clearly stated: â€Å"We are here because of our love for democracy, because of our deep-seated belief that democracy transformed from thin paper to thick action is the greatest, form of government on earth† (www.blackvoices.com). In this, Dr. King was clearly articulating the need for the principles and values of democracy to not merely remain inscribed on paper, but to also be actually evidenced in practice. He was articulating the realities of the day, when despite the promsies of equality enshrined in the Constitution, black Americans were not treated equally with the whites and discrimination and repression was exercised against them. In the same speech, Dr. King also went on to say that Ameircan democracy also allows individuals the right to protest in order to secure their rights. In order to make the promises of democracy real, it was necessary to ensure that they were reflected in the lives of the people. The existence of inequality and injustice therefore contradicts the principles of democracy and suggests that its promises are not being adhered to. Thomas Jefferson himself was convinced that blacks could never be integrated into mainstream American society because of â€Å"deep rooted prejudices entertained by the whites; ten thousand recollections, by the blacks, of the injuries they have sustained; new provocations; the real distinction which nature had made; and many other circumstance, will divide us into parties,

American Television In The 1950s And 1960s

American Television In The 1950s And 1960s The televisual representation of black people had been a highly contested phenomenon since the television broadcast of Amos n Andy in June 1951. It is believed that Amos n Andy defined for the first time the side that television was to take in the postwar to represent Black people in America. In Amos n Andy, Freeman Gosden and Charles Correll created and fixed an image of blackness, black people believed, which made racist Americans fight against them more and more. The program lasted just two years and was cancelled in the midst of growing protest by the black community in 1953. Because The Jeffersons not only was the first TV programs which featured African-Americans in leading roles since the cancellation of the infamous Amos n Andy show in 1953, but also the first television program to feature black couples. Because it was the first time television showed a rich, successful African American family, many people believed that the appearance of The Jeffersons was the first positive image of a new role model of Black African American families on television. However, John D.H.  [1]  pointed out that this television show may have been just a typical of American television fare because media image of American of African descent have ranged from the blatantly to the latently racist. Father knows best was, the first white family television sitcom and popular around 1950s-1960s. Therefore, I would like to use both The Jefferson and father knows best as examples to examine how race was constructed by American televisual representation. Just a few years after the Second World War, how to attain and live the American dream became one of the most prominent themes of the 1950s .Therefore, for helping Americans rebuild their dream, television program in 1950s was made as a creation of American dream rather than a reflection of society.  [2]  The television producers believed when people conformed to the ideal of beneficial families bring those family audiences stand up to the same level and made people more enjoy the sitcom and their life.  [3]  According to Census, in 1950, families with both the head and his wife present, were apparently the norm, accounting for 87.1%. A non-couple household was counted for 3.6%. The figure of independent female household just was 9.3%. it mean, during that period, most Americans demanded to see a family television shows which defined a household in patriarchal and nuclear terms, with the centre assumed to be a male breadwinner heading a household of his dependent wife and chi ldren. Therefore by adopting that idea, in Father knows bests world Andersons family has an upper-class, white-collar fathers, a stay-at-home wives, and two or three children whom lived in suburban. The television show offered viewers a comforting unified vision of the American family. In most episodes of Father knows best the stories were all about how the father helped the family find out one or two beneficial social formations from their everyday life. Moreover, by showing a special episode the importance of a strong American democracy in school, churched, civic organization , United State Treasury Department promoted U.S. Saving Bones. Given the sitcom show title father who knows best, the television producers hoped that the way of lived in father who knows best would made the majority of Americans understood what real meaning of beneficial family was. Some contemporary historians argued, although the show suggested that the white-middle upper class nuclear family may be the most naturally beneficial for all,  [4]  many women in particular still experienced the detrimental aspects of and expressed a high level of frustration with this isolated, suburban nuclear unit.  [5]  Moreover, some other historians and sociologists made commented on how unfulfilling suburban life could be and how impossible its contradictory, gendered demands could seem. Early social scientist, Franklin Frazier  [6]  , unwittingly used the idea of beneficial family to argue a social perspective of Black families on legacy of slavery and he believed slavery culture had left many Black families weak and female-dominated. Later, his ideas had been highly developing by Senator Moynihan at the height of the civil rights movement, which became the most politically-charged Black family issue of the century. By the end of the 1960s some revisionist scholars  [7]  challenged the point of view from early social scientist on African American families. The revisionist believed this perspective was narrow and they reclaimed the cultural heritage of African Americans, and rejected that notion that viable families had to conform to the male/breadwinner-female/homemaker structure. They described the adaptive nature and functionality of Black families  [8]  and documented their strengths and survival strategies  [9]  . At the same time, revisionist historians analyzed archival data from large plantations and argued that enslaved Black families often enjoyed relatively vibrant and stable family lives, that men participated in and contributed to those families, and that Black people embraced the two-parent, patriarchal family ideal as much as they could  [10]  . People could found some reflections of revisionist scholars opinions in The Jeffersons . Because the show was the first television program which feature black couples and created by independent producers, Norman Lear and Bud Yorkin during the 1970s to early 1980s, it may helped people understand the real culture of African Americans. The Jeffersons did superficially seem very different from Father knows best in many ways. Meanwhile both Father knows best and The Jeffersons adapted the same idea of nuclear family and both set the story in upper-middle class families. Neither family was wealthy; neither family was threatened by poverty or the continuing financial problem. The two programs seemed to go beyond male solidarity to centrality and superiority. This could be seen in their titles, the title father knows best speaks for Paternity. The Jeffersons did not make the statement very clearly through the title, but giving the family name of the breadwinner. Different from Father knows best, the story lines of the Jeffersons more focused on the lives of George and his wife Louise Jefferson rather than their children. In The Jeffersons , George was a successful businessman, millionaire; however his wife -Louise just was a former maid who was attempting to adjust her life from poor to rich. When they moved to a ritzy penthouse apartment on Manhattans fashionable and moneyed East Side with their son, Lionel, they try to fill their house with expensive furnishings. For quickly adapt the rich life, they even hired their own black housekeeper, a wise-cracking maid named Florence. Compared to Jim Andersons kindness and politeness, George Jefferson was rude and selfish. He frequently called white people as honkies. and attempt to rebel against the rich upper-middle class which he was in. An article in Ebony magazine in 1979 referred to him as bombastic, frenetic, boastful, ill-mannered, prejudiced, and scheming. Even his wife, Louise, saw George as Wheezy and spent most of her time apologizing for him. Moreover, the funniest moments came with the repartee between George and his maid Florence. She always called him Shorty and humiliated George but did not miss a chance to put him in his place. This attitude was very hard to see in Father knows best. I may argue that this could be seen as fragment of idea of the patriarchal family in African American culture, because women still in dominate position in family as old time. From the title, people should see George not only was a millionaire businessman- breadwinner of the family, but also the centre attention of the family. However in the show he often positioned himself as the buffoon of everyones joke. No one, not even his maid took his words seriously. As the Ebony article described,  [11]  He was often the victim of his own acts: a put-down that backfires, a contrivance that goes astray, an ego-filled balloon suddenly deflated. Patricia Mellencamp  [12]  believed that the ideal of beneficial families in tradition sitcoms portrayed the comic containment of women in traditional domestic roles-the angel in the house. Margaret Anderson in Father knows best was in such role; she was always on duty, preparing meals, cleaning the house, attending to the childrens need. However, someday, the angel in the house in Father knows best could rebel against her role and take a day off. But the situation of The Jeffersons was different; Louise Jefferson was a housewife with maid. Although she did not need to do any housework, she demands to work as slavery. When I first time watched The Jeffersons, I was not sure why Georges behaviour in such rude manner and why Louise demand work as slavery. But the second time, I had a different opinion that this may be the slavery culture of African American. Morgan  [13]  argued that in order to understand such African American culture, one must procure more than a superficial understanding of American enslavement of Africans, as slavery was the birthplace of African American culture. Conrad  [14]  made the argument in The Invention of the Negro; he believed that in many respects, White Americans created what became known as African American culture. Researchers insist that those interested in understanding and addressing the challenges faced by African American communities today. It must investigate the origin of those African American communities. This investigation would necessarily begin in the era of American institutional slavery. Ogbu  [15]  made the argument more Profound. She suggests that African American culture is similar to that of other American minority subcultures; Jones  [16]  argued every subculture was different. African American culture was not similar to any other American subcultures. Jones emphasized that African American culture was the only minority culture in the United States that was founded and created in slavery. Sue  [17]  insisted that, Slavery was one of the most important factors that shaped the social, psychological, economic, educational, and political development of Black people. Van Deburg  [18]  maintained that the root cause of the present sociocultural differences in American society. However I believed the Slavery culture could be change by education. In later black family sitcom cowboy show, it was very hard to find any phenomenon of Slavery culture. The CBS took a conservative view in the black civil right movement to represent the black in 1970. As watching Amos n Andy twenty years ago, Americas black community remained divided in their assessment of this television program-even It brought a slight change in society . Many critics complain that The Jeffersons was too idealized and too exaggerated and failed to fully represent African American life. The television programs slightly changed the view of African American over the decades, but the way shot and fix images of African Americans had not progressed very far at all. Nevertheless the show was highly popular both in Black America audiences and white America audiences. It could be seem as not only the CBS want to representation of African Americans in general white American way; but also black community appeal to adapt the traditional white families value and crossed lines of class and gender. Word account: 1900

Why The Ideas Of Karl Marx Were So Radical To Society :: History Politics Political

Why The Ideas Of Karl Marx Were So Radical To Society The Communist Manifesto, written in 1848, provided the views of Karl Marx on humans and nature. For the time in which the document was written, the ideas of Marx were very radical to society. The ongoing struggle between the Proletarians( the working class) and the Bourgeois( the owners) prompted Marx to develop a solution to this social problem. His solution to this historical problem was to create a capitalist nation, which in the end would result in a Communist nation. He wanted to help the social status of the working class, because he felt that they were being taken advantage of by the owners. The document also discusses the role of humans and their interaction with nature. Marx believed that society was beginning to break away from nature as a source of economical support. In the past, humans had relied heavily on agriculture to support themselves but with the beginning of the Industrial Revolution, new technology began to replace old farming techniques and created new factory jobs in cities. Marx had rather extreme views on the extent to which nature in his time had become humanized as a result of human labor.[1] He commented that, â€Å" Even the objects of the simplest â€Å" sensuous certainty† are only given him through social development, industry and commercial intercourse.†[2] "Throughout their labor, humans shape their own material environment, thereby transforming the very nature of human existence in the process.†[3] One had always seemed to know their role in society. It was Marx who believed that this was true due to a capitalistic economy. One’s wants and needs were different from society to society. For instance, a person with a higher social status would not have the same needs as a peasant living on a farm would. Marx felt that human nature could not be changed in contrast to what many economists believed. In a capitalistic economy, men were the ones who received the wages while women earned little to nothing. To put an end to the ongoing struggle between social classes, Marx believed that a new form of government would have to be established, this he called Socialism. 4 He wanted to see the working class join together to fight the owners, for in order for a society to grow, people would need to begin working together. Marx recognized the struggles of the classes, especially those of the middle class.

Exclusion Clauses Essay

Over the past few decades, with the development of contract law, more and more people has paid attention to the exclusion clauses contained in a document which is signed by the parties. Many contracting parties use this technique to avoid liability for breach of contract. In this essay, exclusion clauses can be defined as a clause included in a contract to either limit or exclude liability of a party in breach of the agreement. (also termed exemption clauses or exemption clauses. ) Consequently, it is argued that whether the party will be bound by the exemption clause which is signed by the parties or not. Therefore, this essay will analyze the exemption clause with signature based on several court cases and illustrate the effect of an unsigned exemption clause by using a short hypothetical scenario and a court case. Signed Exclusion clauses As a general rule, a person who signs a document which contains contractual terms is bound by the clause of the document. To be specific, if a party signs a contractual document incorporating an exemption clause, it will automatically form part of the contract. Therefore, Signature can ordinarily bind a person to the terms even if he has not read or understood the terms set out in the document. What has come to be known as the principle in L’Estrange v Graucob was expressed by Scrutton LJ as follows: ‘When a document containing contractual terms is signed, then, in the absence of fraud, or, I will add, misrepresentation, the party signing it is bound, and it is wholly immaterial whether he has read the document or not. ‘ According to the case of L’Estrange v Graucob [1934] 2 KB 394, the plaintiff bought an automatic cigarette machine from the defendants. She signed a contract called sales agreement which include several clauses, but did not read. When she discovered the machine was defective, she tried to sue Graucob for breach of contract, but the defendant was able to rely on the exclusion clause incorporated into the written contract. From this case, it can be seen that since the plaintiff has signed the sales agreement, the contract and the exclusion clauses has taken effect. In addition, the contents of the document were represented correctly and no fraud on the part of the defendants. Therefore, L’ Estrange is bound by the exclusion clauses. However, the rule in L’ Estrange v Graucob will not apply under some circumstances. Firstly, if the signed document could not reasonably be regarded in the circumstances as likely to contain contractual terms, the party will not be bound by the signature. In the case Le Mans Grand Prix Circuits Pty Ltd v Iliadis, the plaintiff was injured while driving a go-cart at the defendant’s racing track. P was invited there as a guest to help the promotion of D’s go-kart track and did not pay for the attendance at the track. The defendant wanted to avoid liability by relying on an agreement, signed by the plaintiff which includes an exclusion clause. The count made a decision that the defendant was unable to rely on the exclusion clause so as to avoid liability. Because the plaintiff attended defendant’s track was not in pursuance of a commercial dealing of relationship with the defendant. Thereby, the entry form was just a driver registration form, not a contract. In other word, the document which the plaintiff had signed was not contractual, although the agreement contained plaintiff’s signature, he was not bound it because the signed document could not reasonably be regarded in the circumstances as likely to contain contractual terms. Secondly, a person who misrepresents the clause and its effect is not allowed to rely on the exemption clause to escape liability. The case of Curtis v Chemical Cleaning and Dyeing Co clearly illustrate the legal position. In this case, Curtis took a wedding dress to the defendant’s shop to have it dry cleaned. The shop assistant asked her to sign a ‘receipt’, and the plaintiff was told by the shop assistant that the document was to exempt defendants from liability for damage to the beads and the sequins. The plaintiff signed the document, which in fact included a clause that the company is not liable for any damage howsoever arising. The dress was stained by the defendant who later tried to rely on the exclusion clause. The Court judged that the clause is not effective and the defendant cannot rely on it. Because in this case, the exclusion clause had been misrepresented as only beads and sequins would be affected. and the plaintiff thought she was only running the risk of damage to the sequins and the beads on the dress. Unsigned exclusion clauses In our daily life, the exemption clause also contained in some unsigned document, such as tickets, invoices, receipts, vouchers and so on. Upon most situations, these unsigned documents may not be binding in contract unless they are properly included into the contract. Although, Signature is the most common way to confirm the effectiveness of a contract, that no means if you don’t sign the form you could not be bound by it, in some particular cases it is. Firstly, a hypothetical scenario will be made to illustrate the effect of exclusion clause in an unsigned document. Alex had toothache seriously, he went to a pharmacy and bought a box of Panadol. Before he took the tablets he saw the introduction and even the container has written on that ‘must follow the doctor’s advice, if you don’t follow the advice, there is not liable for any harm of your body’ but he didn’t care about the warning and take three tablets. On the following day, Alex felt dizzy and nausea. After the diagnosis from doctor, it can be considered that these symptom due to the effect of medicine. Then, Alex sued the medicine company. Under this situation, the defendant can avoid liability by exemption clause even though Alex did not sign the document. As the common law said that exclusion clauses contained in unsigned documents are not valid unless a reasonable person would expect the document to contain contractual document and a reasonable notice is given. In this case, contractual terms can be expected to find from the introduction and container of the medicine. In addition, company also takes reasonable steps to bring these clauses to Alex’s notice. Thus, the plaintiff was already bound by the exemption clauses. Another court case for the unsigned exclusion clause is the case of Parker v South Eastern Railway Co, plaintiff left his bag at cloakroom in a railway station and he got a ticket. On the front of the ticket said ‘See back’, the other side include an exclusion clause which shows that company will only be responsible for the value of package within 10 pounds. When the bag could not be found, Parker sued the company for 2410 pounds. However the court judged that the plaintiff was bound by the exclusion clause on the ticket even though he did not sign it. Because the company has already gave the plaintiff sufficient notice of the existence of the clause and a reasonable person would expect to find these terms. According to the basic principle in contract law which said that the unsigned exemption clause will be bound if reasonable notice has been given. Conclusion To sum up, exclusion clause can be classified as signed document and unsigned document in this essay. When considerate the effectiveness of a clause, every aspects should be analyzed. Although the signature is an important factor to prove if the clause is valid, it does not mean that all the exclusion clauses included in a signed document can be bound with a signer. To the contrary, the exemption clause in an unsigned document can also be valid in some situation. Therefore, any party who wish rely on the exemption clause to avoid liability should incorporate the clause into a contract with sufficient notice and make sure the behaviors of the party is reasonable.

IT Strategy and Network Design Proposal Essay

The GFK School of Motoring was established in 1960. Since then, the school has grown steadily and now has a several offices in the London area. However, the Organization is expanding and a new branch is to be built that will link with the existing network and also utilise the latest technologies such as simulators, the internet and the World Wide Web. Furthermore, improvement is needed in the communications and sharing of information between offices spread around the London. The Director wants to take advantage of the Internet to change the way the company operates. The new branch will allow prospective clients to browse the website and make an initial registration. Interview and the checking of documents can then be arranged on-line. Once a client has been registered any payments due can also be made on-line via any of the various credit and debit cards. Flexibility in the provision of services to clients also requires that once registered, a client can take a driving lesson at any of the centres. Hence an integrated and up-to-date database system is to be implemented. The Director of the organization feels that too many mistakes are being made with the current system and that the success of the organization will be short-lived if he does not do something to overcome the situation. He knows that a good IT strategy and network design could help in part to solve the problem and has approached our team to help create a new branch and implement an efficient and reliable information system to support the running of the organization as a whole. 1.3 DESCRIPTION OF GFK OPERATIONS. Each office has a manager (who tends to be a senior instructor), Several senior instructors, instructors and administrate staffs. The staff hierarchy is as follows: – Manager – Senior instructors – Instructors – Office personnel. The manager is responsible for the day-to-day running of the office. Clients must first register on-line or at an office and this requires that they complete an application form, which records their personal details. Before the first lesson, a client is requested to attend an interview with an instructor to assess the needs of the client and to ensure that the client holds a valid provisional driving license. A client is free to ask for a particular instructor or to request that an instructor be changed at any stage throughout the process of learning to drive. After a successful interview, the first lesson is booked. A client may request individual lessons or book a block of lessons for reduced fee. An individual lesson is for one or two hours which begins and ends either at the client’s home or at the office. A lesson is with a particular instructor in a particular car at a given time. Lessons can start as early as 6a.m. and as late as 8p.m. After each lesson, the instructor records the progress made by the client and notes the mileage used during the lesson. The Organization has a pool of cars, which are adopted for the purpose of teaching. Each instructor is allocated to a particular car. As well as teaching, the instructors are free to use the cars for personal  use. The cars are inspected at regular intervals for faults. Once ready, a client will be given a test date by the instructor. It is the responsibility of the instructor to ensure that the client is best prepared for all parts of the test. The instructor is not the responsible for testing the client and is not in the car during the test but should be available to drop off and pick up the client before and after the test at the testing centre. If a client fails to pass, the instructor must record the reasons for the failure. 1.4. AIMS OF THE PROJECT. 1. To design and implement a network solution for the new Barking branch . 2. To redesign or upgrade the company’s existing network system. 3. To connect GFK to the Internet and provide full internet service. 4. To design a desktop and its delivery to all GFK’s client computers. 5. To address security and back-up issues. 6. To design a network monitoring policy to maintain and/or improve performance in the future. This particular aspect of the group work is investigated in detail by Student number: 0212251 in Part B. 1.5 BUSINESS REQUIREMENTS FOR THE PROPOSED NETWORK SYSTEM. The design of the Local Area Network for the new branch and its communication  with the rest of the GFK network will be approached in view of satisfying two fundamental business functions: – Information sharing: refers to having users access the same data files, exchange information via email, or use the internet. – Resource sharing: refers to one computer sharing a hardware device (e.g., printer) or software package with other computers on the network to save costs. The main benefit of information sharing is improved decision making, which is one of the goals of the GFK School of Motoring. Any application, e.g. a web browser, on the GFK LAN will have the following functions: 1. data storage 2. data access logic 3. application or business logic 4. presentation logic Based on these functions we will be implementing client/server network architecture at the new branch. We will be using 3-tier client/server architecture to spread the load between the clients (microcomputers) and the servers (more powerful microcomputers). This is illustrated in the diagram below: (FitzGerald & Dennis, page 46, top). In this case, the software on the client computer is responsible for presentation logic, an application server is responsible for the application  logic and a separate database server is responsible for the data access logic and data storage [1, page 45]. Since the main advantage of a client/server architecture is also its weak point i.e. enabling software and hardware from different vendors to be used together, we will recommend a middleware software such as CORBA (Common Object Request Broker Architecture). It will perform two vital functions: 1. It enables a standard way of communication by translating between software from different vendors 2. It manages the message transfer from clients to servers (and vice versa) so that clients need not know the specific server that contains the application’s data. The application software on the client sends all messages to the middleware, which forwards them to the correct server. The application software on the client is therefore protected from any changes in the physical network. If the network layout changes (e.g., a new server is added), only the middleware must be updated [1, page 44]. By choosing this architecture for the new branch, we have achieved two things: 1. Better load balancing between the servers on the network 2. Scalability. In the future, if due to business demands the system needs to be extended, this can be easily done by adding one or more servers. 1.6 REQUIREMENTS ACQUISITION. In order to obtain valuable information about the GFK School of Motoring, the group decided to send out questionnaires to members of the organization who uses the old system regularly and have a good knowledge of it. We decided on questionnaires because we believe that the users, being under no pressure as they answer questions about the existing system, will provide a reliable feedback. 1.6.1 QUESTIONNAIRE 1. User: Mr A. Patel. Position: Instructor. Time at Company: 3 years. Branch: Stratford Branch. 1. Question: How often do you use the system? Answer: Daily. As many as 20 times a day, when at work. 2. Question: Are you comfortable using the company network? Answer: Sort of. 3. Question: What do you normally use the system for? Answer: Browsing the internet, enquiring about client information, entering client details, sending and receiving emails etc. 4. Question: Which of these tasks do you found most daunting and why? Answer: No doubt, it is obtaining information about clients. The process is very slow and frustrating especially during peak hours. For some reasons the system is sluggish and it slows down the business. 5. Question: From question 4, do you sometimes have to abort the task? Answer: No, because a client details got to be entered. It’s frustrating, but you wait until it’s done before moving on. As a result we tend to record client details at the whenever the system tend to be responsive. This might be a couple of days later. 6. Question: Which of these tasks do you find easiest to do and why? Answer: No doubt, surfing the internet, sending emails, registering clients on-line. 7. Question: Have you had experiences of viruses causing disruption on the system and how? Answer: Certainly on many occasions. I can remember on one occasion a few of my clients and me couldn’t use our computers because it was totally corrupted and my section had to be closed down while the techie people sorted it out. We lost most of the files on our computers. 8. Question: From question 7, on how many occasions did this happen? Answer: I’ve experienced it about 6 or 7 times. 9. Question: What advice were you given about using the systems in terms of avoiding virus infection? Answer: The normal stuff. Don’t open email you don’t the source, log-off the system before you close for the day, etc. But despite taking these measures, we still have the problem. 10. Question: Do you normally back-up your files yourself and how often? Answer: Yeah, files are supposed to be backed up on cd-roms at the end of every working day but not everybody does it. 11. Question: Do you case of lost customer files and how often? Answer: Yeah, we do. I know a few of my mate who do. We just try to re-acquire it from the customer without the knowledge of management. Someone has been reprimanded for it in the past. Sometimes, it’s the fault of the  system. As I said earlier, it can be frustratingly slow. 12. Question: If you can change the system, what will you change and why? Answer: Definitely, it will be the enquiry procedure. Anything that makes the process faster will do.